1. Our Replacement Policy

UToolsZone primarily follows a replacement process for eligible products reported as damaged, defective, incorrect or non-working on arrival. A replacement is subject to verification, product availability and the applicable legal requirements.

We do not offer refunds simply because a customer changes their mind or no longer wants a correctly supplied product, except where required by applicable law or expressly stated for the product.

2. Check Your Parcel on Delivery

Please inspect your parcel and product as soon as possible after delivery. Where possible, record a clear, continuous unboxing video before opening the parcel.

• Start recording with the shipping label and unopened parcel visible.
• Show the parcel condition and opening process clearly.
• Show the product, included accessories and any visible damage.
• If the product does not work, record the issue where it is safe and practical to do so.
• Keep the outer packaging, labels and included accessories until the issue is resolved.

3. Report a Damaged or Defective Product

If your product arrives damaged, incomplete, incorrect or appears to be non-working, contact UToolsZone promptly after delivery. Include the following details so our team can review the issue:

• Your order number and registered contact details.
• The product name and a brief description of the problem.
• Clear photographs of the product and packaging.
• The unboxing video, if available.

Please do not discard, modify or attempt an unauthorised repair on a product involved in a claim before contacting us.

4. How the Replacement Process Works

Please wait for instructions before sending a product back. Unauthorised shipments may delay the review.

5. Situations That May Not Qualify for Replacement

After review, a claim may not qualify for a voluntary replacement where the issue is caused by:

• Accidental damage, misuse, improper installation or handling after delivery.
• Unauthorised repair, modification or tampering.
• Normal wear and tear or damage inconsistent with a manufacturing or delivery defect.
• Missing accessories or packaging where the missing items cannot be verified and the issue is not attributable to the seller or carrier.

These examples do not remove any rights or remedies available to customers under applicable law. Each claim will be assessed based on the circumstances and the product's applicable warranty terms.

6. Refunds and Replacement Availability

Our standard resolution for an approved eligible product issue is replacement where appropriate and available. We do not promise a cash refund for every complaint.

If a replacement is unavailable, unsuitable or not legally sufficient in the circumstances, UToolsZone will discuss the appropriate resolution in accordance with applicable law and the terms governing the purchase.

Any refund legally due will be processed through the applicable payment or refund process.

7. Warranty and Product-Specific Conditions

Some machines, tools, spare parts and electronic products may have separate manufacturer or seller warranty terms. Warranty duration, coverage, exclusions and claim procedures can differ by product.

Please check the product listing or accompanying warranty information before purchase. This policy does not extend a product's warranty beyond its stated terms or remove any mandatory legal rights.

8. Return Shipping and Packaging

If a return or inspection is approved, our support team will explain the shipping procedure and any applicable arrangements. Do not dispatch the item until you receive instructions.

Responsibility for return shipping costs will be explained during claim handling, taking into account the reason for the claim, the applicable product terms and relevant legal requirements.

9. Contact UToolsZone

For a damaged, defective, incorrect or non-working product, please contact our support team with your order number and supporting details.

Phone / WhatsApp: +91 9911220141

Email: utoolszone@gmail.com

Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM

Sunday: Closed